Refund policy
Refund Policy
At Ibérico Taste, we want to ensure that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to assist you with our friendly and hassle-free refund process.
To initiate any return, it is essential to contact our customer service. Please refer to the 'Contact Us' section for available contact methods and hours of operation.
Here are the details of our refund policy:
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Return Period: You have up to 30 days from the delivery date to request a refund.
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Product Condition: The product must be in perfect condition, unopened, and in its original packaging. If the product has been opened or used, we will not be able to accept the return.
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Shipping costs: The cost of return shipping will be paid by the customer unless the reason for the return is due to quality issues.
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Quality Issues: If you encounter any quality issues with your order, please contact us through our provided methods of contact. We will be delighted to assist you in resolving the issue as quickly as possible.
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Photo Evidence: We reserve the right to request photos of the product as evidence of the reported problem. This will help us better understand the issue and take the necessary steps to resolve it.
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Refund Process: Once we have received and inspected the returned product, we will process the refund within a 10 days after received. The refund will be issued using the same payment method used for the original purchase..
Please remember that we are here to assist you at every step of the return and refund process. If you have any questions or require further information, please do not hesitate to contact us. We are eager to ensure you have an exceptional shopping experience with us!
Thank you for choosing Ibérico Taste!
Sincerely, the Ibérico Taste Team
