FAQ

Yes. We are a small family-run business founded by a Spanish-Czech couple.
We believe in keeping things personal and authentic — no matter how much we grow.

Yes. Everything we sell is 100% made in Spain.
We will never carry “Spanish-style” products made elsewhere. Authenticity is one of our core values.

No. We are not a traditional walk-in retail store.
We operate from our warehouse located in Doral, Florida, and ship gourmet Spanish products to customers all over the U.S.

Yes, we offer local pickup at our warehouse in Doral, Florida.
Simply select "Local Pickup" during checkout and we’ll notify you when your order is ready.

Yes, we ship nationwide within the U.S. using reliable carriers like UPS and USPS. No customs delays or international fees. See our shipping policy here.

Yes, customers are welcome to visit our warehouse in Doral, FL, to make purchases in person.
We love meeting our customers! We do recommend contacting us in advance to make sure someone from our team will be available to assist you.

Shipping rates depend on your location, order weight and size and the delivery speed selected. We offer free shipping on qualifying orders. Rates are calculated automatically at checkout. See our shipping policy here.

Yes, we offer free shipping for orders over a certain amount. Check our shipping policy for current thresholds.

Orders are usually delivered within 1–4 business days, depending on your location and shipping method. See our shipping policy here.

We can’t guarantee exact delivery times, but you can leave delivery preferences in your order notes or contact us via e-mail, Whatsapp or phone, and we’ll do our best to accommodate them.

We work with UPS, USPS, SpeedX and FedEx for fast, reliable shipping, including for perishable items.

Add your favorite items to the cart, go to checkout, enter your shipping info, and complete your payment. It’s fast and secure.

No minimum required. You can order one item or as many as you'd like.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

We use SSL encryption and secure payment gateways to protect your personal data and payment information. Our system is powered by Shopify, a global leader in e-commerce platforms.

Just email us at info@ibericotaste.us with your order number and we’ll send it to you.

Yes. We accept returns on non-perishable, unopened items within 30 days of delivery. See our returns policy here.

Items must be unopened, unused, and in original condition. Perishable items cannot be returned due to food safety regulations. See our returns policy here.

If we made a mistake or sent a defective product, we’ll cover return shipping. Otherwise, the customer is responsible. See our returns policy here.

Email us at info@ibericotaste.us with your order number and reason for return. We'll guide you through the process. If you have a member account created, you can also request a return in your personal area. See our returns policy here.

Yes. You can mix Iberico ham, seafood, oils, snacks, cheeses, and more in a single purchase.

Yes. We offer wholesale pricing for restaurants, shops, and distributors. Yes. We offer wholesale pricing for restaurants, shops, and distributors. We currently supply over 50 establishments across the U.S., including gourmet stores, restaurants, and hotels. See our Wholesale section here.

Yes. We use thermal packaging and ice packs for perishable products, shipped with expedited services. Shipping of perishable items may be excluded from free shipping promotions based on minimum order value.

We ship all orders within 48 business hours.
For perishable items, we only ship on Mondays and Tuesdays to avoid weekend delays in non-refrigerated courier facilities.

Orders arrive in secure cardboard boxes. Perishables include cold packs. You’ll receive tracking info via e-mail once it ships.

Contact us at info@ibericotaste.us. We’ll investigate and, if necessary, offer a replacement or refund.

You can track orders, save addresses, view past orders, start returns and receive exclusive deals and early access to new arrivals.

Click the account icon on our site and follow the steps. It takes less than a minute. It´s free!

Log in and go to your profile settings to update your shipping address, email, or password.

Contact us at info@ibericotaste.us and we’ll delete your account or remove your email from our mailing list.

Yes! We offer digital gift cards, perfect for holidays, birthdays, or thank-you gifts. You choose the amount.

We do not sell or share your personal information. Your data is used only to process your order. See full policy

We use your data to fulfill your order and send relevant updates. You can request deletion at any time.